Returns & Refunds

Our returns promise

We want you to shop with confidence. If your order arrives damaged, incorrect, or incomplete, please contact Cormelle so we can review it and help with the next steps.

Change-of-mind returns

You may request a return within 7 days of receiving your order for a non-quality-related reason.

  • Contact Cormelle before sending anything back so we can confirm eligibility and provide return instructions.
  • Items should be unused and returned with their original packaging, tags, and accessories.
  • Return shipping for change-of-mind returns is paid by the customer.
  • Use a reliable, tracked shipping service and keep your proof of postage.

Damaged, incorrect, or missing items

If your order arrives damaged, the wrong item arrives, or something is missing, contact us as soon as possible and include your order number plus clear photos or video of the issue and packaging. We may offer a replacement, resend the missing part or accessory, or a refund depending on the situation.

For ordinary product issues, complaints should generally be raised within 30 days of delivery.

Delivery issues

If tracking shows that a parcel was delivered but you did not receive it, or if delivery is delayed, we may request supporting evidence from the carrier or local post office before we can escalate the case.

Please check that your delivery address is complete and that someone is available to receive the parcel. Address errors, customs charges, refused delivery, or an unclaimed parcel may affect the available resolution.

Order cancellations

Cancellation requests can only be accepted before the order has been processed by our fulfilment partner. Custom, preorder, or service orders may not be cancellable after payment.

Refunds

Approved refunds are issued to the original payment method where available. For change-of-mind returns, the eligible product cost may be refunded after inspection; outbound shipping, taxes, and additional charges may not be refundable. We will confirm the applicable resolution before finalising your return.

How to start a return

Contact Cormelle through our support or contact page with your order number, the reason for your request, and photos or video where relevant. Please do not send a return to any address until Cormelle has approved the return and provided the correct instructions.

Our returns process is based on our fulfilment partner's after-sale requirements and is applied subject to applicable consumer-protection law.